神马文学网What is knowledge management? - a definition ...
来源：百度文库 编辑：神马文学网 时间：2024/05/05 04:03:03
knowledge management
- Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its knowledge in terms of resources, documents, and people skills. In early 1998, it was believed that few enterprises actually had a comprehensive knowledge management practice (by any name) in operation. Advances in technology and the way we access and share information have changed that; many enterprises now have some kind of knowledge management framework in place. Knowledge management involves data mining and some method of operation to push information to users. Some vendors are offering products to help an enterprise inventory and access knowledge resources. IBM's Lotus Discovery Server and K-Station, for example, are products advertised as providing the ability to organize and locate relevant content and expertise required to address specific business tasks and projects. They are said to be able to analyze the relationships between content, people, topics, and activity, and produce a knowledge map report.
In an Information Week article, Jeff Angus and Jeetu Patel describe a four-process view of knowledge management that we have put into a table:
- Data entry
- OCR and scanning
- Voice input
- Pulling information from various sources
- Searching for information to include
- Cataloging
- Indexing
- Filtering
- Linking
- Contextualizing
- Collaborating
- Compacting
- Projecting
- Mining
- Flow
- Sharing
- Alert
- Push
A knowledge management plan involves a survey of corporate goals and a close examination of the tools, both traditional and technical, that are required for addressing the needs of the company. The challenge is to select or build software that fits the context of the overall plan and encourage employees to share information.
LAST UPDATED: 21 Nov 2006
Read more about knowledge management:- The Knowledge Management Consortium offers links to related sites. - This SearchDomino.com article describes "Growing with Knowledge Management." - SearchWin2000.com has a collection of Internet links related to knowledge management. - SearchCRM.com has information about the use of knowledge management in customer relationship management. - 2020 provides software demos for human resource (HR) departments.
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