神马文学网商务英语.txt
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I Warming up:
When You Are Old
——William Butler YeatsWhen you are old and gray and full of sleep,
And nodding by the fire,take down this book,
And slowly read,and dream of the soft look,
Your eyes had once,and of their shadows deep;How many loved your moments of glad grace,
And loved your beauty with love false or true;
But one man loved the pilgrim soul in you,
And loved the sorrows of your changing face.And bending down beside the glowing bars,
Murmur,a little sadly,how love flad
And paced upon the mountains overhead,
And hid his face amid a crowd of stars.当你老了
——叶芝当你老了，白发苍苍，睡意朦胧，
在炉前打盹，请取下这本诗篇，
慢慢吟诵，梦见你当年的双眼
那柔美的光芒与青幽的晕影；多少人真情假意，爱过你的美丽，
爱过你欢乐而迷人的青春，
唯独一人爱你朝圣者的心，
爱你日益凋谢的脸上的衰戚；当你佝偻着，在灼热的炉栅边，
你将轻轻诉说，带着一丝伤感：
逝去的爱，如今已步上高山，
在密密星群里埋藏它的赧颜
Words and Phrases
增强了我们的关系enhance our relationship
盛衰；浮沉 ups and downs 热衷于 be involved with
种族问题 racial issue
种族仇恨 racial hatred 对不抱丝毫幻想 have no illusions about
相互信任和尊重 mutual trust and respect
性格差异personality conflict
期待；指望 in the expectation that
结果为 work out 处于萌芽状态的关系 budding relationship
暂时，一度 for a time
拿…开玩笑 joke about
女婿, 养子 son-in-law
跟…没有关系 have nothing to do with 表面上, 外表上 on the surface
最差的一面 at one's worst
公民身份 citizenship status
始终，从开始一直 all along
离婚率 divorce rate
举…的例子give examples ofSentences
相互信任和尊重是我们俩永不枯竭的力量源泉。
The continual source of our strength was our mutual trust and respect. (L10)
我们俩一起经历了许许多多的事情。
We’ve been through so much together. (L39) 回心转意是永远不会太迟的。
It's never too late to change your mind. (L65)
很难想象生活在一个没有电话、没有汽车的地方会是个什么样子。
It’s hard to imagine living in a place where there are no telephones or cars.
我知道自己能力有限。
I have no illusions about my ability. 今晚不会下雪。
There's no expectation of snow tonight.
我祝贺他的成功。
I gave him my congratulations on his success.
她对新工作有些保留看法。
She had some reservations about her new job. 她对现代音乐怀有偏见。
She has a prejudice against modern music.
有迹象表明形势可能会发生好转。
There are indications that the situation may be improving.
如果你有困难，就马上告诉我们。
Don't hesitate to tell us if you have a problem. 事情的结局相当不错。
Things worked out quite well.
她一直对我很好。
She was kind to me all along.
亡羊补牢未为晚也。
It is never too late to mend. up and down
adv.
上下地, 到处, 前前后后, 来来往往
ups and downs
n.
盛衰, 沉浮
ups and downs There have been many ups and downs in their marriage, but they still love each other.
As a great statesman, Churchill also had his ups and downs in his political career 他经历了两国关系史上的圆缺阴晴
He has seen the ups and downs in the history of the relations between the two countries.
L6 compromise
双方都决心要得到各自所要求的东西，似乎没有妥协的可能性
Both sides are determined to get what they want, and there seems to be no possibility of compromise.
A bad compromise is better than a good lawsuit.
他的要价超出我愿意付的数额,结果我们达成妥协, 商定了一个居中的价格。
He asked more than I was willing to pay, so we compromised on a price in _________.
between
L8 subtle
Prejudice can take subtler forms than this.
偏见可能表现得比这更隐晦。
诡计
A subtle plan
他要贿赂我们的企图并不隐密.
His attempt to offer us a ____ was not exactly subtle.
bribe
L9 illusion
太阳似乎是在围绕地球旋转，然而那只是一种错觉。
The sun appears to go round the Earth, but that is only an illusion.
我们都误以为这个国家经济状况良好, 但是实际上它正处于严重的困难之中。
We are all under the illusion that the country is doing well economically, but in fact it is in serious difficulty. be under an / the illusion that
虽然他在欺骗她,但她仍误以为他是诚实的.
She is under the illusion that he is honest though he is cheating her.
L9, L10
(喻) 人生中有许多意想不到的事情。
Life holds many surprises for us.
我喜欢她，我希望她也喜欢我
I like her, and I hope the feeling is mutual.V. + time (L13)
beat time打拍子
buy time(用拖延等手法)赢得时间
do time坐牢, 服刑
gain time (钟表)走得快，争取时间 go with the times随大流; 随波逐流
have a good time尽情愉快地玩; 玩得愉快
have a thin time过没有钱的日子
keep time (钟表)走得准V. + time (L13)
It will last sb.'s time. 够某人用一辈子。
lose time 钟表走得慢；浪费时间
murder time 浪费时间
take one’s time 慢慢来，从容不迫 kill time 消磨时间
pass the time of day寒喧，打招呼
wait one’s time 等待时机L13 overlook
她没有计较他的无礼，并尽量装作没事的样子。
She overlooked his _____ and tried to pretend nothing had happened.
offensiveness,
她的卧室有几扇对着湖面的大窗子。
Her bedroom has large windows overlooking a lake. overlook etc.(L13)
overlook vt. not to notice; miss 忽略;看漏(指由于匆忙、粗心大意，虽看见了某事物，却忽略了其细节)
These little details are easily overlooked.
ignore vt. to take no notice of; refuse to pay attention to 疏忽;不理睬(常指闭上双眼，故意不睬)
She saw him coming but she ignored him. disregard vt. to pay no attention to; treat as unimportant or unworthy of notice 不理；不顾，漠视(常指经过考虑后仍对某事不予理睬)
She completely disregarded all our objections.
neglect vt. to give too little attention or care to 忽视；忽略(普通用语，指对自己的职责义务、家庭或其它应该细心照料的事，没有给以应有的注意)
neglect one’s meals and sleep
废寝忘食
neglect one’s duties
玩忽职守
neglect one’s appearance
不修边幅
L14 L17
我一向喜欢他的电影, 但是最近的一部并不像我期望的那样好。
I usually enjoy his films, but the latest one didn’t come up to (or: live up to) my expectations.
历尽千辛万苦
go through hardshipsL19 L22
初露头角的作家
a budding writer
我一直怀疑她在撒谎。
I suspected all along that she was lying.
supportive (L22)
supportive adj.
[+of] apprec giving (additional) encouragement, help, etc., esp. to sb who is in a difficult position 支持的，支援的
Mary was so supportive when my husband died. supportable adj.
[usu. in negatives] fml bearable -opposite insupportable 承受得了的；受得住的
Such rudeness is scarcely supportable
supporting adj. supporting actor/part/role:a small part in a play or film
配角 take/hold counsel with sb. 与某人商议
如果我与母亲商议就好了，我现在就不会处于困境了。
If only I’d taken counsel with my mother, I would not be in such difficulties. keep one’s own counsel 将自己的意见，意图保留
我想知道Anna的想法，但她总是保密。
I’d love to know what Anna thinks about things, but she always keeps her won counsel. counsel sb. to do sth./ sb.’s doing sth.
劝某人做某事
They counseled us to go at once. /They counseled our going at once.
council
n. [C]group of people appointed, elected, or chosen to give advice, make rules, and carry out plans, manage affairs, etc., esp. of government 议会；政务会；委员会
a city council
市议会 the United Nations Security Council
联合国安理会
the State Council
国务院
This plan is supported by a grant from the Arts Council. L28 harbor
多年来他暗暗希望自己能成为一名画家
For years he _________ a secret wish to become a painter.
那女孩依然抱着出国的念头。
The girl still harbors the idea of going abroad.
L63 resolve
We must find a way to resolve these problems before it’s too late.
我们一定要抓紧时间找到解决这些问题的办法，否则就来不及了。
She resolved that she would never speak to him again.
她打定主意，再也不同他讲话了。L65
（谚）亡羊补牢，未为晚也
It is never too late to mend. (proverb)
孩子们决不会因为害怕而不讲真话。
Children are never too afraid to tell the truth.
3.1 Business calls Background information
3.2 Telephone techniques Listening
3.3 Using the phone Vocabulary
3.4 What would you say? Speaking
3.5 Speaking and writing Functions
3.6 Who’s speaking? Vocabulary
3.7 Three messages Listening and note-taking
3.8 Call me back Vocabulary
3.9 Present tenses Grammar review
When you have to make a business call to a prospective client:
Not easy in English!Making a phone call to a stranger can be quite
stressful especially if they speak English better than you.
2. How do business people usually do and how do you do when it is
an important business call?
Most business people, unless they feel VERY confident, prepare for an important phone call in a foreign language by making notes in advance. And during the call they make notes while they are talking to help them to remember what was said.
3. What are the most important advantages and disadvantages
through telephone in doing business?
It’s quick and convenient to phone someone to give them
information or to ask questions, the disadvantage is that there is nothing in writing to help you to remember what was said. It is essential to make notes and often when an agreement is reached on the pone, one of the speakers will send a fax or e-mail to confirm the main points that were made.The difficulties and cautions about making a first-time call to a strangers
1. Always involves mutual suspicion and uncertainty.
2. Fax or e-mail ahead to say when to call, what to talk, both are so well prepared that less time will be wasted; and bear in mind to speak clearly,slowly, and carefully.
3. The way that you speak (your tone of voice) has an enormous effect on the way your listener perceives you. Just saying “Hello” abruptly when you answer the phone may sound unfriendly, brusque or impatient.
4. The caller must always try to establish links such as mutual concerns or acquaintances and state his or her business clearly. Identify yourself or your department, so that the other person knows exactly who they are dealing with.
5. It makes a big difference if the person you are talking to on the phone knows you even if you’ve only corresponded.
6. Always check back any important information you’ve noted down. Send follow-up fax, e-mail or letter if necessary.
Some ideas when doing business through the phone call:
To avoid misunderstanding, it’s a good idea to repeat any
important information (especially numbers and names) back
to the other person to make sure you ve got it right.
2. Always make sure you know the name of the person you’re
talking to. If necessary, ask them to spell out to you,so hat you
can make sure you’ve got it right-and try to use their name
during the call.
3. Make sure they know your name, too.
4. It’s important to sound interested helpful and alert when
answering the phone.
5. A good telephone manner ont only makes an impression in
business, but it also helps to make money when making and
receiving calls to or from regular customers and prospective
customers.
3.1 I’d like to speak to…(Open your books)
1. How many phones do you know?
2. Find the vocabulary connected with phones.
telephone phone booth microphone mobile phone/cell phone
earphone headphone collective phone call/transferred
telephone call long distance phone call, video phone
3. Read the picture on P. 25
4. What kinds of phones have you ever used and known?
5. What are your likes and dislikes concerning phones?
(advantages and disadvantages)
6. Close the book and demonstrate how you make a call.
How to Make a Telephone Call
(1) Announcing Identity (说明身份)
A. Person Calling: (打电话)
Hello, this is … .
Good morning, … here.
My name is … .
Hello, I’m … .
Good afternoon, …speaking.
B. Person Called:
Hello, this is … here. Who is speaking?
May I ask who is speaking?
May I have Your name?
Who is that speaking?
Whom are you calling?
Who should I say is calling?
Yes, speaking.
When You Are Old
——William Butler YeatsWhen you are old and gray and full of sleep,
And nodding by the fire,take down this book,
And slowly read,and dream of the soft look,
Your eyes had once,and of their shadows deep;How many loved your moments of glad grace,
And loved your beauty with love false or true;
But one man loved the pilgrim soul in you,
And loved the sorrows of your changing face.And bending down beside the glowing bars,
Murmur,a little sadly,how love flad
And paced upon the mountains overhead,
And hid his face amid a crowd of stars.当你老了
——叶芝当你老了，白发苍苍，睡意朦胧，
在炉前打盹，请取下这本诗篇，
慢慢吟诵，梦见你当年的双眼
那柔美的光芒与青幽的晕影；多少人真情假意，爱过你的美丽，
爱过你欢乐而迷人的青春，
唯独一人爱你朝圣者的心，
爱你日益凋谢的脸上的衰戚；当你佝偻着，在灼热的炉栅边，
你将轻轻诉说，带着一丝伤感：
逝去的爱，如今已步上高山，
在密密星群里埋藏它的赧颜
Words and Phrases
增强了我们的关系enhance our relationship
盛衰；浮沉 ups and downs 热衷于 be involved with
种族问题 racial issue
种族仇恨 racial hatred 对不抱丝毫幻想 have no illusions about
相互信任和尊重 mutual trust and respect
性格差异personality conflict
期待；指望 in the expectation that
结果为 work out 处于萌芽状态的关系 budding relationship
暂时，一度 for a time
拿…开玩笑 joke about
女婿, 养子 son-in-law
跟…没有关系 have nothing to do with 表面上, 外表上 on the surface
最差的一面 at one's worst
公民身份 citizenship status
始终，从开始一直 all along
离婚率 divorce rate
举…的例子give examples ofSentences
相互信任和尊重是我们俩永不枯竭的力量源泉。
The continual source of our strength was our mutual trust and respect. (L10)
我们俩一起经历了许许多多的事情。
We’ve been through so much together. (L39) 回心转意是永远不会太迟的。
It's never too late to change your mind. (L65)
很难想象生活在一个没有电话、没有汽车的地方会是个什么样子。
It’s hard to imagine living in a place where there are no telephones or cars.
我知道自己能力有限。
I have no illusions about my ability. 今晚不会下雪。
There's no expectation of snow tonight.
我祝贺他的成功。
I gave him my congratulations on his success.
她对新工作有些保留看法。
She had some reservations about her new job. 她对现代音乐怀有偏见。
She has a prejudice against modern music.
有迹象表明形势可能会发生好转。
There are indications that the situation may be improving.
如果你有困难，就马上告诉我们。
Don't hesitate to tell us if you have a problem. 事情的结局相当不错。
Things worked out quite well.
她一直对我很好。
She was kind to me all along.
亡羊补牢未为晚也。
It is never too late to mend. up and down
adv.
上下地, 到处, 前前后后, 来来往往
ups and downs
n.
盛衰, 沉浮
ups and downs There have been many ups and downs in their marriage, but they still love each other.
As a great statesman, Churchill also had his ups and downs in his political career 他经历了两国关系史上的圆缺阴晴
He has seen the ups and downs in the history of the relations between the two countries.
L6 compromise
双方都决心要得到各自所要求的东西，似乎没有妥协的可能性
Both sides are determined to get what they want, and there seems to be no possibility of compromise.
A bad compromise is better than a good lawsuit.
他的要价超出我愿意付的数额,结果我们达成妥协, 商定了一个居中的价格。
He asked more than I was willing to pay, so we compromised on a price in _________.
between
L8 subtle
Prejudice can take subtler forms than this.
偏见可能表现得比这更隐晦。
诡计
A subtle plan
他要贿赂我们的企图并不隐密.
His attempt to offer us a ____ was not exactly subtle.
bribe
L9 illusion
太阳似乎是在围绕地球旋转，然而那只是一种错觉。
The sun appears to go round the Earth, but that is only an illusion.
我们都误以为这个国家经济状况良好, 但是实际上它正处于严重的困难之中。
We are all under the illusion that the country is doing well economically, but in fact it is in serious difficulty. be under an / the illusion that
虽然他在欺骗她,但她仍误以为他是诚实的.
She is under the illusion that he is honest though he is cheating her.
L9, L10
(喻) 人生中有许多意想不到的事情。
Life holds many surprises for us.
我喜欢她，我希望她也喜欢我
I like her, and I hope the feeling is mutual.V. + time (L13)
beat time打拍子
buy time(用拖延等手法)赢得时间
do time坐牢, 服刑
gain time (钟表)走得快，争取时间 go with the times随大流; 随波逐流
have a good time尽情愉快地玩; 玩得愉快
have a thin time过没有钱的日子
keep time (钟表)走得准V. + time (L13)
It will last sb.'s time. 够某人用一辈子。
lose time 钟表走得慢；浪费时间
murder time 浪费时间
take one’s time 慢慢来，从容不迫 kill time 消磨时间
pass the time of day寒喧，打招呼
wait one’s time 等待时机L13 overlook
她没有计较他的无礼，并尽量装作没事的样子。
She overlooked his _____ and tried to pretend nothing had happened.
offensiveness,
她的卧室有几扇对着湖面的大窗子。
Her bedroom has large windows overlooking a lake. overlook etc.(L13)
overlook vt. not to notice; miss 忽略;看漏(指由于匆忙、粗心大意，虽看见了某事物，却忽略了其细节)
These little details are easily overlooked.
ignore vt. to take no notice of; refuse to pay attention to 疏忽;不理睬(常指闭上双眼，故意不睬)
She saw him coming but she ignored him. disregard vt. to pay no attention to; treat as unimportant or unworthy of notice 不理；不顾，漠视(常指经过考虑后仍对某事不予理睬)
She completely disregarded all our objections.
neglect vt. to give too little attention or care to 忽视；忽略(普通用语，指对自己的职责义务、家庭或其它应该细心照料的事，没有给以应有的注意)
neglect one’s meals and sleep
废寝忘食
neglect one’s duties
玩忽职守
neglect one’s appearance
不修边幅
L14 L17
我一向喜欢他的电影, 但是最近的一部并不像我期望的那样好。
I usually enjoy his films, but the latest one didn’t come up to (or: live up to) my expectations.
历尽千辛万苦
go through hardshipsL19 L22
初露头角的作家
a budding writer
我一直怀疑她在撒谎。
I suspected all along that she was lying.
supportive (L22)
supportive adj.
[+of] apprec giving (additional) encouragement, help, etc., esp. to sb who is in a difficult position 支持的，支援的
Mary was so supportive when my husband died. supportable adj.
[usu. in negatives] fml bearable -opposite insupportable 承受得了的；受得住的
Such rudeness is scarcely supportable
supporting adj. supporting actor/part/role:a small part in a play or film
配角 take/hold counsel with sb. 与某人商议
如果我与母亲商议就好了，我现在就不会处于困境了。
If only I’d taken counsel with my mother, I would not be in such difficulties. keep one’s own counsel 将自己的意见，意图保留
我想知道Anna的想法，但她总是保密。
I’d love to know what Anna thinks about things, but she always keeps her won counsel. counsel sb. to do sth./ sb.’s doing sth.
劝某人做某事
They counseled us to go at once. /They counseled our going at once.
council
n. [C]group of people appointed, elected, or chosen to give advice, make rules, and carry out plans, manage affairs, etc., esp. of government 议会；政务会；委员会
a city council
市议会 the United Nations Security Council
联合国安理会
the State Council
国务院
This plan is supported by a grant from the Arts Council. L28 harbor
多年来他暗暗希望自己能成为一名画家
For years he _________ a secret wish to become a painter.
那女孩依然抱着出国的念头。
The girl still harbors the idea of going abroad.
L63 resolve
We must find a way to resolve these problems before it’s too late.
我们一定要抓紧时间找到解决这些问题的办法，否则就来不及了。
She resolved that she would never speak to him again.
她打定主意，再也不同他讲话了。L65
（谚）亡羊补牢，未为晚也
It is never too late to mend. (proverb)
孩子们决不会因为害怕而不讲真话。
Children are never too afraid to tell the truth.
3.1 Business calls Background information
3.2 Telephone techniques Listening
3.3 Using the phone Vocabulary
3.4 What would you say? Speaking
3.5 Speaking and writing Functions
3.6 Who’s speaking? Vocabulary
3.7 Three messages Listening and note-taking
3.8 Call me back Vocabulary
3.9 Present tenses Grammar review
When you have to make a business call to a prospective client:
Not easy in English!Making a phone call to a stranger can be quite
stressful especially if they speak English better than you.
2. How do business people usually do and how do you do when it is
an important business call?
Most business people, unless they feel VERY confident, prepare for an important phone call in a foreign language by making notes in advance. And during the call they make notes while they are talking to help them to remember what was said.
3. What are the most important advantages and disadvantages
through telephone in doing business?
It’s quick and convenient to phone someone to give them
information or to ask questions, the disadvantage is that there is nothing in writing to help you to remember what was said. It is essential to make notes and often when an agreement is reached on the pone, one of the speakers will send a fax or e-mail to confirm the main points that were made.The difficulties and cautions about making a first-time call to a strangers
1. Always involves mutual suspicion and uncertainty.
2. Fax or e-mail ahead to say when to call, what to talk, both are so well prepared that less time will be wasted; and bear in mind to speak clearly,slowly, and carefully.
3. The way that you speak (your tone of voice) has an enormous effect on the way your listener perceives you. Just saying “Hello” abruptly when you answer the phone may sound unfriendly, brusque or impatient.
4. The caller must always try to establish links such as mutual concerns or acquaintances and state his or her business clearly. Identify yourself or your department, so that the other person knows exactly who they are dealing with.
5. It makes a big difference if the person you are talking to on the phone knows you even if you’ve only corresponded.
6. Always check back any important information you’ve noted down. Send follow-up fax, e-mail or letter if necessary.
Some ideas when doing business through the phone call:
To avoid misunderstanding, it’s a good idea to repeat any
important information (especially numbers and names) back
to the other person to make sure you ve got it right.
2. Always make sure you know the name of the person you’re
talking to. If necessary, ask them to spell out to you,so hat you
can make sure you’ve got it right-and try to use their name
during the call.
3. Make sure they know your name, too.
4. It’s important to sound interested helpful and alert when
answering the phone.
5. A good telephone manner ont only makes an impression in
business, but it also helps to make money when making and
receiving calls to or from regular customers and prospective
customers.
3.1 I’d like to speak to…(Open your books)
1. How many phones do you know?
2. Find the vocabulary connected with phones.
telephone phone booth microphone mobile phone/cell phone
earphone headphone collective phone call/transferred
telephone call long distance phone call, video phone
3. Read the picture on P. 25
4. What kinds of phones have you ever used and known?
5. What are your likes and dislikes concerning phones?
(advantages and disadvantages)
6. Close the book and demonstrate how you make a call.
How to Make a Telephone Call
(1) Announcing Identity (说明身份)
A. Person Calling: (打电话)
Hello, this is … .
Good morning, … here.
My name is … .
Hello, I’m … .
Good afternoon, …speaking.
B. Person Called:
Hello, this is … here. Who is speaking?
May I ask who is speaking?
May I have Your name?
Who is that speaking?
Whom are you calling?
Who should I say is calling?
Yes, speaking.