Improving the online customer experience

Airlines and Travel Report Q1 2006 - Individual CRI Ratings (Released March 6, 2006)
CRI Ratings have been calculated using CRI Methodology Update 4.0 Dated January 2006 Rank
Company
Industry Sector
Website URL
CRI
1 Expedia Web-Based Resellerswww.expedia.com 7.4
Marriott International Hotels/Resortswww.marriott.com
3 Travelocity Web-Based Resellerswww.travelocity.com 7.2
4 Cheaptickets.com Web-Based Resellerswww.cheaptickets.com 7.1
5 Enterprise Car Rental Brandswww.enterprise.com 7.0
Northwest Airlines Airlineswww.nwa.com
Orbitz Web-Based Resellerswww.orbitz.com
8 Global Hyatt Corportation Hotels/Resortswww.hyatt.com 6.9
9 Hotels.com Web-Based Resellerswww.hotels.com 6.8
10 Disney Cruise Line Cruise Lineshttp://disneycruise.disney.go.com/dcl/en_US/index 6.6
Seabourn Cruise Line Cruise Lineswww.seabourn.com/default.asp
12 InterContinental Hotels Hotels/Resortswww.intercontinental.com 6.5
13 Crystal Cruises Cruise Lineswww.crystalcruises.com/about.aspx 6.3
14 Priceline Web-Based Resellerswww.priceline.com 6.2
15 Delta Air Lines Airlineswww.delta.com 6.1
16 Avis Car Rental Brandswww.avis.com 6.0
Budget Car Rental Brandswww.budget.com
Celebrity Cruise Line Cruise Lineswww.celebrity.com/home.do
Radisson Hotels & Resorts Hotels/Resortswww.radisson.com
Thrifty Car Rental Brandswww.thrifty.com
US Airways Group Airlineswww.usairways.com
22 AMR Corporation Airlineswww.aa.com 5.9
Choice Hotels International Hotels/Resortswww.choicehotels.com
24 Continental Airlines Airlineswww.continental.com 5.8
Starwood Hotels & Resorts Worldwide Hotels/Resortswww.starwood.com
26 Hilton Hotels Hotels/Resortswww.hilton.com 5.7
National Car Rental Brandswww.nationalcar.com
Wyndham International Hotels/Resortswww.wyndham.com
29 Alamo Car Rental Brandswww.alamo.com 5.6
Holland America Line Cruise Lineswww.hollandamerica.com
Royal Caribbean International Cruise Lineswww.royalcaribbean.com
UAL Corporation Airlineswww.united.com
33 Southwest Airlines Airlineswww.southwest.com 5.5
34 Dollar Car Rental Brandswww.dollar.com 5.4
35 Carnival  Cruise Line Cruise Lineswww.carnival.com 5.3
Silversea Cruises Cruise Lineswww.silversea.com/Default2.asp
37 Hertz Car Rental Brandswww.hertz.com 5.2
38 Norwegian Cruise Line Cruise Lineswww.ncl.com 4.7
39 Princess Cruises Cruise Lineswww.princess.com 4.3
40 Cruise.com Cruise Lineswww.cruise.com 3.9
41 Best Western International Hotels/Resortswww.bestwestern.com 3.6
42 Radisson Seven Seas Cruises Cruise Lineswww.rssc.com 3.5
Industry Average
6.4
Key
Measured level of Customer Repect
Excellent Customer Respect Policies were found to be in place