2007年GCT英语完成会话专项训练(一)

8．提出抱怨
遇到不满意的事情和对待需要投诉时，礼貌地说比较奏效。一般先要说Excuse me ，sorry，再提出你的投诉，这样显得很有教养和礼貌，你的问题才会得到更圆满的解决。
比如，在商店里，收款员找错了钱，你可以说：
Excuse me, I think you‘ve given me the wrong change
或者 Sorry, I think this change is wrong. I gave you $20, not $10.
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在酒店里
房间的调温器坏了：
Excuse me, but there‘s a problem with the heating in my room.
Sorry to bother you, but I think there‘s something wrong with the air-conditioning.
失窃了：
I‘m afraid I have to make a complaint. Some money has gone missing from my hotel room.
房间没有整理：
I‘m afraid there‘s a slight problem with my room - the bed hasn‘t been made.
当人们发现自己错了而道歉，一般都会说sorry，然后再提出把事情做好的解决办法。
比如对应上面对调温器的投诉：
Excuse me, but there‘s a problem with the heating. 或者
I‘m sorry – I‘ll get someone to check it for you. 或者
Sorry to hear that – I‘ll send someone up.
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Excuse me, I‘m afraid ...
Excuse me, there seems to be something wrong with ...
There appears to be something wrong with ...
Oh, I am sorry about that, I‘ll...
Well, I‘m afraid there is nothing we can do about it, actually.
I‘m afraid there isn‘t much that we can do about it.
I suggest you leave it with us, and we‘ll see what can be done/we can do.
I‘m afraid the manager isn‘t in at the moment. Could you call back later?
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Excuse me, I‘m afraid...
Excuse me, there seems to be something wrong with...
There appears to be something wrong with ...
Oh, I am sorry about that, I‘ll...
Well, I‘m afraid there is nothing we can do about it, actually.
I‘m afraid there isn‘t much that we can do about it
I suggest you leave it with us, and well see what can be done/we can do.
I‘m afraid the manager isn‘t in at the moment. Could you call back later?
A: Do you think you could keep the noise down a bit?
B: Sorry! Have I been keeping you awake?
A: Yes, and another thing—would you mind not using my toothpaste?
B: I‘m sorry. I thought you didn‘t mind.
A: That radio‘s terribly loud. Could you turn it down a fraction?
B: Sorry! Is it disturbing you?
A: Yes, and something else—wouldn‘t it be an idea to buy your own soap?
B: Sorry! I didn‘t realize you felt so strongly about it.