情景对话:使用“电话银行”必备口语

来源:百度文库 编辑:神马文学网 时间:2024/03/29 03:44:30
Telephone Banking 电话银行

  Representative: Hello. How can I help you today?

  Customer: Hello. I'd like some information on the telephone banking services offered at by your bank。

  Representative: Certainly. May I have your account number?

  Customer: Of course. It's 4392107.

  Representative: What would you like to know?

  Customer: How do I sign up?

  Representative: Just let me know, I'll sign you up immediately。

  Customer: Can you tell me how the telephone banking services work?

  Representative: You can do all your day-to-day banking over the telephone, 24 hours a day。

  Customer: That's great. How do I access my account?

  Representative: Just call the bank, key in your PIN number and listen to the menu of options available。

  Customer: How do I choose which option I want?

  Representative: Just press the number for the service stated by the recording。

  Customer: What kind of things can I do?

  Representative: You can check your balance, pay bills, order a statement or even transfer money to another bank。

  Customer: That's fantastic! Can I trade stocks and bonds。

  Representative: I'm afraid you will have to have a special account for that。

  Customer: What about getting help if I have any problems?

  Representative: There's an automated answering machine and staff are available 9 to 5 seven days a week。

  Customer: It all sounds very good to me. I'd like to sign up。

  Representative: Alright, can you answer a few questions please?

  Customer: Certainly。

  Useful Vocabulary 词汇

  24 hours a day

  account number

  automated answering machine

  day-to-day banking

  menu of options

  telephone banking services

  to access an account

  to check your balance

  to key in a PIN number

  to order a statement

  to pay bills

  to sign up

  to trade stocks and bonds

  to transfer money