神马文学网团队准备工作
来源：百度文库 编辑：神马文学网 时间：2024/04/25 08:40:24
Preparation:
1.Room controller received the resume from the S&M Dep,and briefed it.
Room controller 收到销售部发来的团队预订单后先了解其内容。
2.Install the boxfile for collecting the resume.
然后Room Controller要按其日期将团队预订单放入指定的文件夹中。
3.Prepare the group file before one day that group arrival date .
Room controller 在团队抵店前一天将团队夹做好。
4.Input the resume into the group file.
Room Controller将销售部发来的团队预订单一起放入团队夹中。
5.Group file:Check in list,Arrival rooming list,Resume and Supporting.
团队夹包括：团队入住登记表，到店房间表，团队预定单和传真等。
6.Prepare the arrival group key envelope,write down the group name,Arr,Dep Date on the envelope.
Room Controller 将团队名、离店日期写在团队信封上。
7.Assign the room NO for group on the group arrival day by room controller.
Room Controller在团队抵店当天将房间分好。
8.Print the arrival group rooming list to CON and Operator.
Room Controller 打印出有房号的团队报告，发给礼宾部及总机。
9.Put the Room No. on the group envelope and make room key.
Room Controller 将房号写在团队信封上,并准备好团队钥匙。
Check In group:
1.Check in area is lobby.
团队到达后在大堂C / I .
2.Confirm the content that in the "check in list" with tour guide.
与领队确认Check-in list。（如：收行李时间、叫早时间、领队联系方式等）
3.Ask the deposit.
收押金。
4.Check in the group in the system,check in PM frist.
C / I 团队，注意首先C / I PM 房。
5.Make the routing upon check in.
办理好入住后要做Routing.
6.Room Controller print rooming list and add on a stamp fill in pick luggage time eg.,
then Runner send to HSKP,CON,Operator,F&B that related.
Room Controller将盖章注明收行李时间,用餐地点等的Rooming List,由Runner送给HSKP,CON,
Operator,F&B 。
Check Out group:
1.SL Review the billing before that day the group check out.
前台主管在团队C / O的前一天察看团队账单。
2.SL assigners a SA follow the group check out.
前台主管指定一名员工主要负责这个团队的退房。
3.Inform HSKP check the room according the "check in list"
通知客房部按照Check in List的查房时间查房。
4.CON pick up the lugguage.
礼宾部根据Check in List收取行李。
5.Check out the group in the system.
在系统中退房。
1.Room controller received the resume from the S&M Dep,and briefed it.
Room controller 收到销售部发来的团队预订单后先了解其内容。
2.Install the boxfile for collecting the resume.
然后Room Controller要按其日期将团队预订单放入指定的文件夹中。
3.Prepare the group file before one day that group arrival date .
Room controller 在团队抵店前一天将团队夹做好。
4.Input the resume into the group file.
Room Controller将销售部发来的团队预订单一起放入团队夹中。
5.Group file:Check in list,Arrival rooming list,Resume and Supporting.
团队夹包括：团队入住登记表，到店房间表，团队预定单和传真等。
6.Prepare the arrival group key envelope,write down the group name,Arr,Dep Date on the envelope.
Room Controller 将团队名、离店日期写在团队信封上。
7.Assign the room NO for group on the group arrival day by room controller.
Room Controller在团队抵店当天将房间分好。
8.Print the arrival group rooming list to CON and Operator.
Room Controller 打印出有房号的团队报告，发给礼宾部及总机。
9.Put the Room No. on the group envelope and make room key.
Room Controller 将房号写在团队信封上,并准备好团队钥匙。
Check In group:
1.Check in area is lobby.
团队到达后在大堂C / I .
2.Confirm the content that in the "check in list" with tour guide.
与领队确认Check-in list。（如：收行李时间、叫早时间、领队联系方式等）
3.Ask the deposit.
收押金。
4.Check in the group in the system,check in PM frist.
C / I 团队，注意首先C / I PM 房。
5.Make the routing upon check in.
办理好入住后要做Routing.
6.Room Controller print rooming list and add on a stamp fill in pick luggage time eg.,
then Runner send to HSKP,CON,Operator,F&B that related.
Room Controller将盖章注明收行李时间,用餐地点等的Rooming List,由Runner送给HSKP,CON,
Operator,F&B 。
Check Out group:
1.SL Review the billing before that day the group check out.
前台主管在团队C / O的前一天察看团队账单。
2.SL assigners a SA follow the group check out.
前台主管指定一名员工主要负责这个团队的退房。
3.Inform HSKP check the room according the "check in list"
通知客房部按照Check in List的查房时间查房。
4.CON pick up the lugguage.
礼宾部根据Check in List收取行李。
5.Check out the group in the system.
在系统中退房。